Privacy & Data Policy

Effective Date: July 7, 2026

TLW Integrated Solutions, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy & Data Policy explains how we collect, use, protect, and disclose information when you visit https://thefrictionfixer.com (“Website”), interact with our services, download resources, subscribe to our newsletter, or communicate with us.

By using this Website, you acknowledge that you have read and understood this Privacy & Data Policy.

Our Commitment to Your Privacy

We believe trust is the foundation of every client relationship.

We collect only the information reasonably necessary to operate our business, deliver requested resources and services, improve your experience, and communicate with you. We do not sell your personal information and are committed to handling it responsibly, securely, and transparently.

1. Information We Collect

Information You Provide

You may voluntarily provide information including:

  • Name

  • Email address

  • Company name

  • Job title

  • Telephone number

  • Information submitted through contact forms

  • Information provided when scheduling consultations

  • Information submitted when downloading resources

  • Information provided when registering for webinars, workshops, or speaking engagements

  • Payment information processed through our third-party payment provider

Providing this information is voluntary. However, certain Website features and services may not be available without it.

Information Collected Automatically

When you visit our Website, we may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Date and time of your visit

  • Pages viewed

  • Referring website or search terms

  • General geographic location

  • Cookie information

  • Website usage statistics

This information helps us improve our Website, understand visitor behavior, identify potential security issues, and enhance the overall user experience.

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries.

  • Schedule consultations.

  • Deliver requested resources.

  • Process payments.

  • Send newsletters and educational content.

  • Communicate about workshops, webinars, speaking engagements, and events.

  • Recommend resources, products, or services that may be relevant to your interests.

  • Improve our Website and services.

  • Maintain customer records.

  • Protect the security and integrity of our Website.

  • Comply with legal obligations.

We process only the information reasonably necessary to operate our business and provide our services.

3. Email Communications

If you subscribe to our newsletter, download a resource, register for an event, schedule a consultation, or otherwise request information from us, you may receive communications from TLW Integrated Solutions, LLC.

These communications may include:

  • Educational newsletters

  • Business insights

  • Operational resources

  • Event announcements

  • Product updates

  • Service information

  • Marketing communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those emails.

Unsubscribing from marketing communications does not affect transactional or administrative communications relating to services you have requested or purchased.

4. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to improve functionality, personalize your experience, and better understand how visitors use our Website.

Cookies may be used to:

  • Remember user preferences.

  • Improve Website performance.

  • Analyze Website traffic.

  • Support embedded third-party services.

  • Improve future Website functionality.

Some cookies are necessary for the operation of the Website, while others may support analytics or marketing activities.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect Website functionality.

5. Third-Party Service Providers

We work with trusted third-party providers to operate our business efficiently. Depending on how you interact with our Website, your information may be processed by services including:

  • Hostinger – Website hosting

  • HubSpot – Customer relationship management, contact forms, and email marketing

  • Calendly – Appointment scheduling

  • QuickBooks Payments – Payment processing

  • Google Drive – Delivery of downloadable resources

  • Microsoft Outlook – Business communications

These providers operate under their own privacy policies and security practices.

6. Payment Information

Payments for products or services are processed through secure third-party payment providers.

TLW Integrated Solutions, LLC does not store complete payment card information on this Website.

7. Downloadable Resources

When you request a free or paid resource, we collect the information necessary to deliver that resource and communicate with you regarding related educational content, products, workshops, consulting services, or future offerings.

You may opt out of marketing communications at any time.

8. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only when necessary to:

  • Provide requested services.

  • Process payments.

  • Deliver communications.

  • Operate our Website.

  • Comply with legal obligations.

  • Protect our legal rights or the security of our business.

9. Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect the information under our control from unauthorized access, disclosure, alteration, or destruction.

Although we take reasonable steps to protect your information, no method of transmitting or storing data electronically can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide requested services.

  • Deliver resources.

  • Maintain business records.

  • Comply with legal and regulatory obligations.

  • Resolve disputes.

  • Enforce our agreements.

When information is no longer needed, we will securely delete or anonymize it where practical.

11. Your Privacy Choices

Depending on applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information.

  • Restrict or object to certain processing activities.

  • Withdraw consent for marketing communications.

To exercise any of these rights, please contact us using the information provided below.

12. Children’s Privacy

Our Website and services are intended for business professionals and individuals at least eighteen (18) years of age.

We do not knowingly collect personal information from children under the age of thirteen (13). If we become aware that such information has been collected, we will promptly delete it.

13. External Websites

Our Website may contain links to third-party websites.

We are not responsible for the content, privacy practices, or security of those websites. We encourage you to review the privacy policies of any website you visit.

14. Legal Disclosure

We may disclose personal information when required or permitted by law, including when we believe disclosure is necessary to:

  • Comply with legal obligations.

  • Respond to lawful requests from governmental authorities.

  • Protect our legal rights or property.

  • Prevent fraud or security threats.

  • Protect the safety of our users or others.

15. Changes to This Privacy & Data Policy

We may update this Privacy & Data Policy periodically to reflect changes in our business practices, technology, or legal requirements.

The updated version becomes effective immediately upon posting to this Website. The Effective Date at the top of this page reflects the most recent revision.

16. Contact Us

If you have questions regarding this Privacy & Data Policy or your personal information, please contact:

TLW Integrated Solutions, LLC

Email: tricia@thefrictionfixer.com

Website: https://thefrictionfixer.com