Question 1

What does a fractional COO do?

Accepted Answer

A fractional COO runs the operational side of your business part-time: building repeatable processes, leading the team through execution, tracking performance, and removing the bottlenecks that are slowing growth — all without the cost of a full-time executive hire.

Question 2

Do I have to hire you as a fractional COO, or can I just get help with one project?

Accepted Answer

Not at all. A lot of the work is project-based operations consulting: fixing a specific process, building out a system, or running a diagnostic to see what's actually broken. The ongoing fractional COO role is for businesses that want that support built in long-term. Either way, most engagements start with a diagnostic, the Friction Sprint or Friction Diagnostic, so it's clear what's needed before deciding which path makes sense.

Question 3

How much does it cost to work with you?

Accepted Answer

It depends on the size of the business and the scope of work. Most engagements start with a diagnostic, the Friction Sprint (1500 dollars) or the more in-depth Friction Diagnostic (2500 dollars), which identifies exactly what's needed. From there, a specific project is scoped and quoted on its own, while an ongoing fractional COO partnership is proposed as a monthly retainer sized to the business.

Question 4

What's the difference between a fractional COO and a consultant?

Accepted Answer

A traditional consultant typically studies a problem and hands over a report with recommendations, then it's on the client's team to execute it. This works differently either way: whether brought in for one project or an ongoing fractional COO role, the approach stays hands-on, helping actually get the work done rather than just diagnosing it.

Question 5

How long is a typical engagement?

Accepted Answer

The Friction Sprint is a single 90-minute session. The Friction Diagnostic is a deeper assessment that unfolds over several steps rather than one sitting. Fractional COO partnerships and Friction Reset projects run longer, typically with a multi-month minimum, scoped based on what the diagnostic uncovers.

Question 6

Who do you typically work with?

Accepted Answer

Core partners include law firms, healthcare organizations, insurance companies, professional service businesses, and founder-led or growing companies ready to scale. That's not an exhaustive list. Small, medium, and large businesses across other industries are welcome too, especially those being held back by operational friction rather than a lack of vision.

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